1. FRONT MONEY: NEVER, NEVER, NEVER, give front money. During the last 35 years, we have talked to many people who have given a contractor money up front, only to find out the work was never completed or even started, and the contractor is no where to be found. Legitimate contractors should be prepared to be paid upon satisfactory completion of work.
2. PURCHASING YOUR OWN MATERIALS: Be skeptical of a contractor who wants you to purchase your own materials. If the contractor is a legitimate business and if they are credit worthy, most material suppliers will allow the contractor to obtain materials on account. Also, bear in mind that whoever supplies the materials assumes the responsibility for guaranteeing the materials and it’s suitability for the application.
3. DESCRIPTION OF WORK: Insist of a complete description of the work to be done, in writing, materials, which will be used, and a confirmation that the work will be done to Tile Council of America specifications.
4. INSURANCE: Make sure your contractor is insured for workers compensation and general liability and is willing to supply an insurance certificate. Even the best contractor can make an honest mistake resulting in injury to a worker or damage to the home, which may or may not be covered by homeowner’s insurance. This insurance is for your protection.
5. GUARANTEE: How good is the quality of the contractor’s work, if it’s only guaranteed for 1 year. More often than not, the length of the contractors guarantee will be a good indication of how much confidence they have in the quality of their work. And, as always, get it in writing.